Terms of Service

These terms are an agreement between you and Sandbox Synergy LLC, a New Mexico limited liability company ("Sandbox Synergy," "we," "us"). By using sandboxsynergy.org, requesting a plan or buying any of our services, you agree to them.

1. What we provide

We design, build, host and maintain custom websites, software tools and training content for businesses (the "Services"). The scope, timeline and price of your project are described in the plan you approve and any written proposal or invoice we send (your "Order"). If an Order conflicts with these terms, the Order wins.

2. Plans, estimates and previews

• Plans and estimates created on our website are based on your answers and are a starting point, not a binding quote, until confirmed on your kickoff call.
• Previews and sample results are illustrations. Final tools are built and tested to fit your business.

3. Payments

• A build deposit reserves your project and is credited in full toward your setup fee. The remaining setup balance is due at launch unless your Order says otherwise.
• Monthly plans cover hosting, security, backups, updates, fixes and small changes. They are billed in advance each month and renew automatically until cancelled.
• Add-ons (such as training-video academies or the Growth plan) are billed as shown when you add them.
• Payments are processed by our payment processor. If a monthly payment fails, we may pause your tools after reasonable notice until the account is current.
• Refunds are covered by our Refund Policy.

4. Your responsibilities

• Give us accurate information, timely feedback and the access we reasonably need to build and connect your tools.
• Make sure you have the right to use any content, logos, data and accounts you give us.
• Use the tools lawfully — including privacy, marketing and anti-spam laws when contacting leads or customers.

5. Ownership

Once your setup fee is paid, you own your website content, your branding, your data and the custom work created specifically for you. We keep ownership of our general know-how, reusable components and internal tools, and you receive a license to use them as part of your Services. If you leave, we'll hand over your content and data in a standard format.

6. Your data

Your business data is yours. We use it only to provide the Services to you, keep it on infrastructure set up for your business, and never sell it or use it to train tools for anyone else. See our Privacy Policy.

7. Lead finding and public data

Lead-finding tools gather information that is publicly available. We follow the terms and rate limits of the sources we use. You are responsible for how you contact the people and businesses found, including honoring opt-outs.

8. Cancellation

You can cancel a monthly plan at any time; it stays active until the end of the period you've paid for. We may end the Services if you materially breach these terms and don't fix it within 15 days of notice.

9. Warranties and liability

We do our work carefully and professionally and will fix defects we're responsible for. Otherwise the Services are provided "as is," and we don't promise specific business results. To the extent the law allows, neither party is liable for indirect or consequential damages, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

10. General

These terms are governed by the laws of the State of New Mexico. We may update them; if we make a material change we'll notify active customers by email at least 14 days before it takes effect.