Refund Policy

We want every client to feel good about starting with us. Here's exactly how refunds work.

$500 build deposit

• Full refund before work starts: if you change your mind before your kickoff call, or within 7 days of paying — whichever comes first — we'll refund your deposit in full.
• Once your kickoff call has happened and we've started building, the deposit is non-refundable, but it always stays credited toward your setup fee.

Setup fee

The setup balance is due at launch. If we can't deliver what we agreed in your Order, we'll fix it — and if we still can't, we'll refund the part of the setup fee for work not delivered.

Monthly plans and add-ons

• Cancel any time. Your plan stays active through the end of the month you've paid for; we don't refund partial months.
• Training-video academies are refundable before production begins. Once filming or editing starts, they're non-refundable.

Self-Install Starter Kit ($297)

Because the kit is delivered instantly as a download, it's non-refundable — but if you upgrade to a done-for-you build within 10 days, the full $297 is credited toward your setup.

How to request a refund

Email us with your company name and the email used at checkout. Approved refunds go back to your original payment method, usually within 5–10 business days.